Questions? Answered.

By Interac e-Transfer (set up for auto-deposit, so no security question is needed) or by credit card — Visa and Mastercard.

Our team emails you your login details. Activation usually takes 15–20 minutes after payment, and occasionally a few hours when we're busy. Check your inbox and spam folder.

If you change your mind before your account is activated, we refund you in full. Once your account has been activated, there are no refunds — that's why we offer a free trial first.

No — Tdot Media Plus is fully online and based in Toronto. Reach us by email, or call or text our assistant any time.

Yes. Smart TVs, Android boxes, MAG and Formuler boxes, Firesticks, phones and computers all work. You'll need to be comfortable following setup steps — our team emails you instructions for your device, and you can test everything with a free trial first.

We recommend IPTV Smarters Pro, TiviMate, MYTVOnline, STB Emulator Pro and Smart STB. Other apps may work too, but we can't fix problems caused by the app itself.

Send us the MAC address from the sticker under your box, then add our portal link in the box's settings and restart it.

Choose “Login with Xtream Codes API”, enter any name plus the username, password and server link from our email, then press Add user.

Usually it's the internet reaching your TV or box. IPTV needs at least 30 Mbps at the device itself — test it by opening fast.com in that device's browser. A wired connection, a recommended app and a device with enough memory make the biggest difference.

At least 30 Mbps reaching the TV or box you watch on. Any Toronto home internet plan that delivers that speed works — cable, fibre or condo Wi-Fi.

Standard, Premium and Enhanced plans are for one device. The Family package covers 2 to 4 devices at the same time.

Every box we sell has a 1-year warranty, as long as there's no physical damage. Email us about the problem and follow our tech team's steps. If it's a hardware fault, you ship the box to us, and we repair or replace it and ship it back at our cost.

We only sell brand-new products, so we don't accept returns or exchanges on hardware. The warranty covers any faults.

We get your box ready within 24 hours of payment and send it by post with tracking by email. Delivery takes 3–5 business days inside Toronto; outside Toronto it depends on the post.