Store policies
Fair and simple
How refunds, warranty, shipping and trials work at Tdot Media Plus.
Refunds
- If you change your mind after ordering but before your account is activated, we refund your full payment.
- Once your account has been created and activated, all sales are final and no refund is provided.
- That's why we offer a free 24-hour trial — please test the service on your own device before you buy.
Hardware returns
- We only sell brand-new products.
- We don't accept returns or exchanges on hardware. Faults are covered by the warranty below.
Warranty
- All hardware we sell comes with a 1-year warranty, as long as there's no physical damage.
- To make a claim, email support@tdot-media.com with the problem and follow the steps our tech team gives you.
- If it's a hardware fault, you ship the unit to us (shipping paid by you). We repair or replace it and ship it back to you at our cost.
Shipping
- We get your order ready to ship within 24 hours of payment.
- Orders are sent by post, and we email you the tracking details.
- Delivery takes 3–5 business days inside Toronto. Outside Toronto, timing depends on the post.
Free trials
- Free trials are one per household.
- A trial account is temporary. When you subscribe, we create a new account and send you new login details.
Payments
- We accept Interac e-Transfer (set up for auto-deposit — no security question needed) and credit cards (Visa and Mastercard).
- All prices are in Canadian dollars.
Questions about a policy? Contact support and we'll help.