Fix it in minutes
Try these first
Fix buffering or freezing
The picture stops, stutters or keeps loading.
Fix “Invalid details” errors
The app says your login is wrong.
Didn't get your login email?
You ordered, but no details have arrived yet.
One channel shows a black screen
Most channels play, but one won't load.
“Too many connections” message
The app stops or logs you out when someone else is watching.
TV guide is empty
Channels play, but there's no what's-on information.
Still stuck?
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The more you tell us — your device, app and internet speed — the faster our Toronto team can fix it. Test your speed at fast.com on the device you watch on.